Shipping policy

When you place an order, it will be shipped to an address that you provide and designate, as long as that shipping address is within our shipping destinations below. Please make sure that the address you provide us with is accurate. In case the order fails to be delivered due to an incomplete or wrong address, we won’t be able to refund any shipping costs.

We will ship your order in 3-5 business days** via United States Postal Service Priority Mail with a tracking number that will be emailed to you when your order is sent. The arrival of your order may vary according to the destination, time of purchase and other delays that can’t be foreseen.

If the ordered products are in stock. In Holidays Seasons shipping periods may vary.

**If you’re in an extremely cold weather, we may need to delay shipping and determine a safe delivery window to ensure your instrument isn’t damaged by the weather.**

If you live near the US border, we can ship to a US post office box for free, or If you know of someone traveling back from the USA we can ship anywhere inside the USA for free and you can avoid International charges.

SHIPPING DESTINATIONS

NORTH AMERICA

United States | Canada 

*If your country is not listed, please contact us via our Contact Form here for a quote.

RESPONSIBILITY

When you place an order, please keep in mind that if your country imposes limitations on the sale and delivery of goods containing any of the materials from which our products are made, our Company can’t be held accountable for any claims, damages, penalties or losses resulted by your order. If you are in doubt regarding the composition of one of our products, please contact us via our Contact Form here and we will gladly reply.
We can not issue any refunds, even partial, if the product will not be returned to us.

LOST ORDERS

If you believe that your order has been lost, please contact us at info@eriktheflutemaker.com or through our Contact Form here and we will assist you with tracking your order.

WARRANTY

Your instruments are guaranteed for one year. In case of any manufacturing faults, you will be issued a replacement or partial refund according to our Return Policy below. Any product in question sent back to us will be appraised and you will receive an email with our assessment and the possible outcomes. If the product was misused by you, we will return it to you and you will have to support the shipping costs.

If you take care of your product, it should last for decades. For Product Care information, please visit our FAQ’s Section here.

We do offer repairing damaged flutes services. For appraisal and repair costs, please contact us via our Contact form here.