OUR USUAL POLICY WILL GO BACK INTO PLACE WHEN THIS STORM IS OVER WICH IS: Your instruments are guaranteed for one year. But should last you decades if taken care of. We are also good at repairing damaged flutes.
Returns or exchanges made within 30 days of original purchase with the sales receipt or copy and note attached will be accepted for refund. All returned merchandise will be charged a 10% restocking fee which will be deducted from your total refund.
Please, no returns or exchanges after 30 days in your possession.
We do NOT refund shipping and handling as it has already been paid to the post office and our shipping department.
We do not offer refunds on instruments that raise funding for our charity as that funding has been sent.
We also can not refund or exchange any "Special Ordered" instrument when you ask us to carve a name on it.
If you send back a bamboo sax, we will deduct $3 per reed sent. The restocking fee includes disinfecting the instrument, credit card fees already charged to us, state tax collected and sent if applicable, filing paperwork and restocking instrument, and paying our secretary to do all this. If returning please include a copy of your receipt.
If you are un happy with your instrument and want another we prefer to refund the retuning instrument and have you order the one you want.
For any questions: You can call us at 954-424-6502 or email us at firstname.lastname@example.org for that info. Thank you!
Delivery Time for Orders
Our goal is to ship the day we get your order. But once in a while I am visiting our work in Nicaragua, or we are waiting on some parts. We are thankful and feel blessed to serve you as quickly as we can with excellence.
International Orders: When ordering overseas please keep in mind that your country will charge you a customs fee. Every country is different and we are unaware of that cost.
We state truthfully the cost of your product and are bound by law in this.
Erik the Flutemaker
14701 SW 18th Court
Davie, FL 33325